Redprinting.sg | Create Your Own Today!

Login

Do I need to sign up as a Member? + −

Yes, you would need to be register as a member in order to place an order. The sign-up process is very quick and easy.
My account has been locked due to multiple failed login attempts, what do I do? + −

Please contact our support at support@redprinting.sg or live chat with us for quick assistance to unlock your account and reset the password.
I am getting an error message saying “Incorrect username or password”. What should I do? + −

Please note that both the username and password are caps-sensitive.
For example, if you registered your email address with a capital M for Mary@outlook.com, then you would need to sign in as Mary@outlook.com and not mary@outlook.com

Shipping

What is the lead time for delivery? + −

Our standard lead time is around 9 business days for most products. But if it is an urgent order or if you have a deadline to meet, please contact us at support@redprinting.sg to check on the estimated time for your specific order.
Do you offer expedited shipping? + −

Unfortunately, we do not have any express shipping at this time. Our standard lead time is on average of 9 business days for most items.
How do I track my parcel? + −

You can track your parcel in Login > MyPage > My Orders > Click on Track Parcel to view update.
Moreover, an email notification will be sent to inform you that your parcel has been dispatched from our warehouse.
Do you offer free shipping? + −

Yes, shipping is FREE for orders over S$50.00. (Applies to Singapore only)
*Note: Shipping charges may incur if the weight of the order is very heavy or bulky.
Where do you print and ship orders? + −

Our printing facility is located in South Korea, and we dispatch orders from our facility three times a week on Tuesdays, Thursdays, and Fridays.
Do you offer self-collection? + −

Unfortunately, we do not have any self collection service at the moment.
Do you offer worldwide shipping? + −

Yes, we have expanded our shipping scope to more than 15 countries.
Please see the pricing chart below.
What are the shipping rates and lead times for other countries? + −

Please take a look at our pricing chart below.An initial delivery fee of S$5.90 will be charged on the order.Once order is placed,we will email you on the additional shipping charges incurred for your specific order.
What do I do if my item is damaged during shipment? + −

Please email us at support@redprinting.sg with your order details as well as attaching a few photos of the damaged state. We will then investigate on the matter and revert back to you.
How can I set my shipping address as a default? + −

Go to Login > MyPage > Manage Shipping Address > Add New Address > Input Address Details > Save. Set As Primary Address and it will be saved as default for easy checkout.
Can I change my shipping address? + −

If your order is already placed and you need to change the shipping address, please email us at support@redprinting.sg to request an address change as soon as possible.

Orders

What is the colour profile used by RedPrinting? + −

Our company uses the international standard colour profile (GRACOL) for all printing. We will continue to develop and strive to create productions beyond customers’ expectation by utilising the standard international colour profiles as well as our very own colour management system.
What kind of file can I upload for printing? (Users with design files) + −

We only accept files sent in PDF format (exported from Adobe applications). We do not accept files sent in other formats. Users can learn more about file types and PDF file creation with related software in the Product Guide.
Why is the colour on my monitor different from the final print output? + −

It is challenging to produce prints with the exact colour seen on a monitor screen.
We suggest placing an order for a sample quanity before proceeding with a larger order quantity.
Do you provide sample services? + −

We do not provide sample services. As we do not have a minimum order quantity,
we recommend placing an order for a small quantity before placing a large order.
Can I amend or cancel my order? + −

If the order is not yet in production, you can still amend or cancel the order. Kindly contact us at support@redprinting.sg for assistance. For cancellations, there will be a 5% cancellation fee of the order.
Do you have a minimum order quantity? + −

There is no MOQs for most of our items. But there may be an MOQ for the offset product categories. For further inquiries, feel free to live chat with us for quick assistance.
What kind of file can I upload for printing using the online web editor? + −

We accept files in JPG, PNG or PDF formats.
How long does it take to process the order? + −

It takes around 1-2 business days to process your order.
Once submitted files have been reviewed by us, we will send the order to production.

Payments

What are my payment options? + −

We accept Credit Cards (Visa/Mastercard), PayPal Transfer and PayNow QR.
When will I receive payment confirmation of my order? + −

Our system will check the payment status and automatically send out a payment confirmation notice.
Can I ask for a refund during the production stage? + −

A refund cannot be issued once the order has entered production as amendment or cancellation cannot be made after the printing of your order has begun.

Please contact our customer support immediately should you wish to make changes after submitting your order. We will assist you with the revisions if the printing of your order has not begun.
Can I cancel my order after payment is made? + −

You can cancel the order if it has not been processed. Do note that there will be a 5% cancellation fee of the order.
How do I download the invoice for my order? + −

Go to Login > MyPage > My Orders > Click Invoice to download.
For more information, feel free to email us at support@redprinting.sg

Pricing

Do your prices include shipping? + −

Our prices do not include shipping. Do note that shipping is FREE for orders over S$50 (applies to Singapore only).
For other countries, please see our rates in Shipping
Do your prices include GST? + −

All product prices quoted on our website do not include GST.
Orders valued over S$400, will be subjected to 9% GST.

For other countries, please contact us at support@redprinting.sg for VAT-related inquiries.
Do you offer discounts for bulk orders? + −

Our prices are tiered for most of the products on our website.
Hence, the price is more affordable for customers with larger order quantities.

FAQ

Questions Related To

Login

Shipping

Orders

Payments

Pricing