Redprinting.sg | Create Your Own Today!

Personal Info

How do I find my password? + −

1. Find your Password here.
Enter your registered email address and a temporary password will be sent to you. Modify password after logging in.
If you have forgotten the email address used for registration, please email us at support@redprinting.sg or live chat with us (during office hours) for assistance.
Where can I edit my personal information? + −

Go to MyPage (located at top right of website) -> Edit Profile -> Input Password -> Make changes to personal info (e.g. shipping address, mobile number etc) -> Save

Shipping

What is the lead time for delivery? + −

Our standard lead time is around 9 business days for most products. But if it is an urgent order or if you have a deadline to meet, please contact us at support@redprinting.sg to check on the estimated time for your specific order.
Do you offer expedited shipping? + −

Unfortunately, we do not have any express shipping at this time. Our standard lead time is on average of 9 business days for most items.
How do I track my parcel? + −

You can track your parcel in Login > MyPage > My Orders > Click on Track Parcel to view update.
Moreover, an email notification will be sent to inform you that your parcel has been dispatched from our warehouse.
Do you offer free shipping? + −

Yes, shipping is free for orders over S$50.00. (Applies to Singapore only)
Where do you print and ship orders? + −

Our printing facility is located in South Korea, and we dispatch orders from our facility three times a week on Tuesdays, Thursdays, and Fridays.
Do you offer self-collection? + −

Unfortunately, we do not have any self collection service at the moment.
Do you offer worldwide shipping? + −

Yes, we have expanded our shipping scope to a total of 15 different countries.
Please see the pricing chart below.

What are the shipping rates for other countries? + −

Please take a look at our pricing chart below. An initial delivery fee of S$5.90 will be charged on the order. Once order is placed, we will email you on the additional shipping charges incurred for your specific order.

Shpping Rates(est)

Weight(-kg)	≤ 0.5	≤ 1.00
US	S$18.90	S$32.90
CA	S$21.90	S$36.20
UK	S$19.00	S$30.90
AU	S$19.90	S$27.90
NZ	S$17.20	S$27.90
FR	S$19.60	S$31.50
DE	S$18.80	S$30.10
JP	S$8.90	S$10.90
TW	S$9.90	S$14.90
PH	S$13.90	S$24.90
TH	S$14.90	S$23.90
ID	S$10.90	S$24.90
MY	S$6.90	S$9.90
VN	S$10.90	S$16.90

*A fixed S$5.90 shipping fee will be charged when placing order. Remaining shipping balance will be emailed to you for payment.

What is the lead time for shipping to other countries? + −

We can now ship to 9 other countries. Please see the estimated lead time below:

Other Countries	Lead Time(est)
United Stated(US)	14 business days
Canada(CA)	14 business days
United Kingdom(UK)	14 business days
Australia(AU)	14 business days
New Zealand(Nz)	14 business days
France(FR)	14 business days
Germany(GE)	14 business days
Japan(JP)	9 business days
Taiwan(TW)	10 business days
Philippines(PH)	10-14 business days
Thailand(TH)	19 business days
Indonedia(ID)	9-14 business days
Malaysia(MY)	9-14 business days
Vietnam(VN)	12 business days

Orders

What is the colour profile used by RedPrinting? + −

We use the international standard colour profile (GRACOL) for all printing jobs received
What kind of file can I upload for printing? (Users with design files) + −

We only accept files sent in PDF format (exported from Adobe applications). We do not accept files sent in other formats. Users can learn more about file types and PDF file creation with related software in the Product Guide.
Why is the colour on my monitor different from the final print output? + −

It is challenging to produce prints with the exact colour seen on a monitor screen.
We suggest placing an order for a sample quanity before proceeding with a larger order quantity.
Do you provide sample services? + −

We do not provide sample services. As we do not have a minimum order quantity,
we recommend placing an order for a small quantity before placing a large order.
Can I make changes to my order after printing has begun? + −

Amendment or cancellation cannot be made after the printing of your order has begun.
Please contact our customer support immediately should you wish to make changes after submitting your order. We will assist you with the revisions if the printing of your order has not begun.
Do you have a minimum order quantity? + −

There is no minimum order quantity. You can place an order for as little as one quantity.
What kind of file can I upload for printing using the online web editor? + −

We accept files uploaded in JPG, PNG, and PDF file format. Users can learn more about

Payments

What are my payment options? + −

Payment can be made via PayPal and Credit Card (Visa / Mastercard).
When will I receive payment confirmation of my order? + −

Our system will check the payment status and automatically send out a payment confirmation notice.
Can I ask for a refund during the production stage? + −

A refund cannot be issued once the order has entered production as amendment or cancellation cannot be made after the printing of your order has begun.

Please contact our customer support immediately should you wish to make changes after submitting your order. We will assist you with the revisions if the printing of your order has not begun.
Can I pay with a name different from the name used for billing? + −

If the name for the order placed is different from the name that appears on the payment transaction,
please deselect the option for ‘Billing Address Same As Delivery Address?’.
Can I cancel my order after payment is made? + −

You can cancel the order if it has not been processed. Do note that there will be a 5% cancellation fee of the order.

Pricing

Do your prices include shipping? + −

Our prices do not include shipping. Do note that shipping is FREE for orders over S$50 (applies to Singapore only).
For other countries, please see our rates in Shipping
Do your prices include GST? + −

All product prices quoted on our website do not include GST.
For orders valued over S$400, will be subjected to 8% GST after 1 Jan 2023.
For other countries, please contact us at support@redprinting.sg for VAT-related inquiries.
Do you offer discounts for bulk orders? + −

Our prices are tiered for most of the products on our website.
Hence, the price is more affordable for customers with larger order quantities.

FAQ

Questions Related To

Personal Info

Shipping

Orders

Payments

Pricing