User Guide

We can print files using PDF, JPG and PNG formats, provided all files have a resolution of at least 300 dpi.

Please continue reading if you require more information on dpi. Images shown in physical print or on a computer screen are made up of tiny coloured dots. The sharpness and quality of an image can often depend on how many tiny dots make up the image.

We call this 'image resolution', and it's measured by how many dots per inch (or DPI) are present in an image.

Often times when we see an image on the screen, its resolution is 72 dots per square inch, but if we look at a printed image we can see at least 300 dots per square inch.

Because of this difference in resolution, often times when we print an image found online it can appear blurry because the computer is trying to increase the amount of dots from 72 to 300 so it can be printed.

When designing artwork for printing purposes, your images should be at least 300 dpi.

You can find out the dpi information by opening the image in Adobe Photoshop. Navigate to “Image” menu and choose “Image Size.” Choose “pixels/inch” from the Resolution drop-down menu if it is not already displayed by default. The number in the Resolution box is the DPI of the photo.

Changing this to a higher dpi will not make your image a higher resolution. Your image needs to be at least 300dpi in it's original state.

To ensure the best printing results, we use our own unique colour management system. However, there may be colour variations depending on different paper conditions. Please ensure to output your file to CMYK (Cyan, Magenta, Yellow, Black colour system) and not include any RGB or PANTONE colour systems.

We recommend the Adobe creative cloud suite for producing the best-printed results. A subscription to Adobe CC will enable you to use the three main programs used in printing, Adobe Illustrator, Photoshop and Indesign. If you are using any alternative image creation software, please be sure that the images exported have a resolution of at least 300dpi.

Bleed is printing that goes beyond the edge of where the sheet will be trimmed. In other words, the bleed is the area to be trimmed off. The bleed is the part on the sides of a document that gives the printer a small amount of space to account for movement of the paper, and design inconsistencies. Its sole purpose is to make sure your design or image reaches the very edge of the sheet without leaving any unsightly white edges.

Trim size represents the final dimensions of your printed piece. Artwork and photographs must extend beyond the trim size (see “bleed” above) to avoid narrow slivers of white at the edges of your printed piece once it is cut to size. A trim line is a line in which the trimming machine follows to cut a printed piece to its finished size.

Safe Area is an area inside the trim area. Safe area is a smaller dimension than the trim size and is important to pay attention to because this is where you should place your most important information within your design. Any content outside of this area is in risk of being cut off!

Note that bleed / trim and safe area can be different for each product, so check the product templates and specifications for each product before submitting artwork.

When using the online editor, be mindful of trim / bleed lines and keep any important parts of your artwork within the safe area.

This refers to the size of the print file before any cutting takes place. It can also be called artboard size in design programs such as Adobe illustrator, or page size in Adobe Indesign, or canvas size in Adobe Photoshop. This print file should include a bleed line. Cutting size refers to the size (dimensions width x height) of the printed piece after it is cut from a roll or sheet of paper. It is also referred to as the trim size. As excess paper is trimmed to create the final printed piece. (learn more about Bleed / Trim / Safe Area above).

Only the Adobe PDF file format is acceptable for file upload. If you can't produce a pdf, you can order many of our items using your own photos with text input through our online editor.

You can produce artwork and save files using Adobe Photoshop for standard printing, but if you require any special printing or finishing only Adobe Indesign and Illustrator can be used.

PDF files created using MS Word, PPT, Excel, or any other similar program will not work and result in a distorted print output or a file error.

Always set the document dpi to 300dpi and chose CMYK as the colour space when working in Photoshop. Ensure the document width and height are correct in relation to the size you require for your project.

Rasterise all text layers. Without rasterisation the text may not print clearly or the print file can corrupt due to missing fonts.

After rasterising all text layers, flatten all layers into one by clicking Menu > Layer > Flatten Image and save as PDF in Photoshop).

Spot colours are automatically converted into cmyk colours using our system. Please delete all unused spot colours or convert any spot colours to cmyk before exporting your pdf.

Under the Illustrator "Window" pull down select Swatches if not already visible. Click on the drop down arrow in the upper right of the Swatches palette and scroll to Select All Unused colors. Then click the trash can icon to delete them.

Rasterising Effects
If elements within your Illustrator file have various effects such as transparency and shadows, the effect might not show on the print output unless it is rasaterised.

[How to Rasterize Image]
Select Graphic > Object > Rasterize

Exporting PDF When the artwork has been cleared of any spot colours and all special effects have been rasterised, proceed to 'File' > 'Save as Adobe PDF'

In the dialog box, chose Adobe PDF Preset "[Press Quality] (Modified)" from the drop down menu

For Compatibility, chose 'Acrobat 6 (PDF 1.5)'

For Options; tick; Preserve Illustrator Editing Capabilities, Optimize for Fast Web View and Create Acrobat Layers from Top-Level Layers. Leave all other options un-ticked.

Then, select 'Save PDF'

Spot colours are automatically converted into cmyk colours using our system. Please delete all unused spot colours or convert any spot colours to cmyk before exporting your pdf.

Exporting PDF
When the artwork has been cleared of any spot colours proceed to 'File' > 'Adobe PDF Presets'

In the dialog box, chose Adobe PDF Preset "[Press Quality]" from the drop down menu

For Compatibility, chose 'Acrobat 6 (PDF 1.5)'

For Options; tick; Optimize for Fast Web View and Create Acrobat Layers from Top-Level Layers. Leave all other options un-ticked.

Then, select 'Save PDF'

Paper names are usually set by the manufacturer, so often there are different names for similar types of paper used by different companies.
However, there are commonly used names in the industry for paper with similar textures, such as Standard Semi-Gloss paper and White Vellum (woodfree uncoated paper).

The weight in paper refers to the weight per square meter. People often mistake paper weight as the paper’s thickness. Paper thickness is therefore, determined by the paper density. The more dense a paper is, the greater the thickness of the paper will be.

It refers to the height of one piece of paper, and it is measured using μm (1 / 1000mm) (1 micro metre).
A thickness of 90 μm means 0.09 mm.

Each paper type can come in varying weights. The thickness of the paper is correlated to the basis weight.

The higher the basis weight, the thicker the paper is, as the amount of pulp used to make the paper is greater.

This is a very important characteristic because the thickness and weight of a book or magazine is determined by the thickness of the paper.

During the paper making process, the stage of coating a paper’s surface to produce a high-gloss finish that enhances printability is called supercalendering.

This gloss finishing is primarily used on Standard Semi-Gloss paper and Standard Glossy Board (Carbonless copy paper) which is typically used in magazine or paperback book covers.

Paper can be divided into vertical and horizontal grain depending on which direction the fibers are arranged.
When manufacturing paper, the fibers are aligned according to the direction of the paper machine (machines that make paper continuously) to form the grain, this is called Machine Direction (MD).
And, the vertical direction which cross the Machine Direction is called Cross Direction (CD) which results in a different grain.

For example, it is easy to fold according to the grain direction but not against it. Therefore, grain direction is an important consideration during printing or finishing process in order to select the appropriate paper for printing.

Papers supplied to the printing market are cut or produced into a suitable printing size.
Machines used for digital printing are generally fed with the largest sized paper possible within the supported range in order to maintain both paper and print quality.
Understanding paper sizes, and how the sheet can be used economically, enables the user to maximize the usage of paper for high quality printing with a reduced cost.

Paper that has been developed for the purpose of printing can poses many characteristics such as ink absorbency, smoothness, brightness, opacity, surface strength, folding endurance, thickness, flatness and elasticity etc.
These are all important factors to consider when choosing a paper type for your project.

There are various kinds of paper types, chose the type which best suits the needs of your project.

For booklet printing consider a paper type such as fine quality paper (e.g Standard Semi-Gloss), medium quality paper, or low quality paper.

High quality paper with a smoother and brighter surface is usually used for high quality booklets and certificates etc.

Although the paper types listed below are commonly used for offset printing, They are also widely used for digital printing.

You can print with white ink. It is mainly used in two cases:
If the color of the paper is not white, such as black paper or brown craft paper. Or, white ink can also be printed onto transparent PET/plastic.

Here is an example of white printing.



White ink can only be printed if you create a 'White Ink' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘White’. In this layer use 100% Black colour to create your art. Everything that is on this layer in black, will be printed in white ink. When your design is ready to be exported to PDF, It is important to export using these settings. The pdf will look odd because of this special layer in black, but as long as the layer is named ‘White’ you can be confident that it will print out with white ink.

When your pdf is ready using the method outlined, you are ready to upload the file from the product’s order page. Make sure you select ‘White Printing’ in the ‘Finishing’ section before submitting your order.

Kiss Cutting is a method for creating sticker sheets, so multiple stickers can be housed on a sheet. If you want your stickers to be cut into individual pieces, then die cutting is the method you are looking for.

With kiss cutting, the perimeter of each sticker is cut by a sharp metal die. The cut does not fully penetrate the label’s backing material (liner). Even though the die makes a clean cut all the way through the peel-off portion of the label, it merely “kisses” the liner sheet. This allows single or multiple labels to remain on a liner sheet or roll until the end user is ready to remove them. In addition to convenience, the kiss-cut method offers a lot of variety as it can produce labels in virtually any shape or configuration. Here is an example below



A Kiss cut can only be created if you make a 'Kiss Cut' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Kiss Cut’. In this layer use 100% Black colour to create your outlines that require the kiss cut. Everything that is on this layer in black outline, will be kiss cut. When your design is ready to be exported to PDF, It is important to export using these settings.

Quite simply, the paper is folded along a guide line. If your design has multiple fold lines you would need to explain in which direction you require each fold.


Folding can only be created if you make a 'Folding' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Folding’. In this layer use 100% Black colour to create your outlines that require the fold. Everything that is on this layer in black outline, will be folded. When your design is ready to be exported to PDF, It is important to export using these settings.

Stitching refers to a book binding method in which folded sheets are gathered together (one inside the other) and then stapled through the fold line with wire staples. The staples pass through the folded crease from the outside and are clinched between the centermost pages. Two staples are commonly used but larger books may require more staples along the spine.



Stitching can only be created if you make a 'Stitching' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Stitching’. In this layer use 100% Black colour to create your outlines that require the stitching. Everything that is on this layer in black outline, will be stitched (stapled). When your design is ready to be exported to PDF, It is important to export these settings.

A crease is like an indentation. A printed job can be creased mechanically to make folding easier and cleaner. Ideally every paper above 150gsm should be creased before folding to prevent the ink from cracking - if no ink is present on the folds then 170gsm can be the limit. Creasing is useful if you intend for your end user to make folds themselves.



Creasing can only be created if you make a 'Creasing' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Creasing’. In this layer use 100% Black colour to create your outlines that require the crease. Everything that is on this layer in black outline, will be creased. When your design is ready to be exported to PDF, It is important to export using these settings.

Perforation is a process used to allow easy separation of two sections of the material, such as allowing paper to be torn easily along the line. Sometimes referred to as ‘Tear Away’ , perforation is mostly used for loose-leaf coupons, calendars, postage stamps, leaflets and notepads.



Perforation can only be created if you make a ‘Perforation' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Perforation’. In this layer use 100% Black colour to create your outlines that require the fold. Everything that is on this layer in black outline, will be perforated. When your design is ready to be exported to PDF, It is important to export using these settings.

Quite simply, the paper is cut along a guide line or outline.



Cutting can only be created if you make a ‘Cutting' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Cutting’. In this layer use 100% Black colour to create your outlines that require cutting. Everything that is on this layer in black outline, will be cut. When your design is ready to be exported to PDF, It is important to export using these settings.

Coating refers to an emulsion, varnish or lacquer applied over a printed surface to protect it. Different coatings can produce a range of finishes, from high gloss to matte, without the need for a secondary process (such as UV varnish or laminate). Coatings provide a smooth paper surface, and the amount and composition of a particular coating affects such properties as ink absorbency and ink holdout. Coatings also enhance the whiteness, opacity, and gloss of paper.



Coating can only be created if you make a ‘Coating' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Coating’. In this layer use 100% Black colour and create a fill area that requires coating. Everything that is on this layer in black fill, will be coated. When your design is ready to be exported to PDF, It is important to export using these settings.

Silver Foil is a process where a heated die is stamped onto a sheet of metalic silver foil, causing the foil to release from the backer onto the material being printed.



Silver Foil can only be created if you make a ‘Silver Foil' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Silver Foil’. In this layer use 100% Black colour and create art work that requires the silver foil. Everything that is on this layer in black outline or fill, will be stamped with silver foil. When your design is ready to be exported to PDF, It is important to export using these settings.

Gold Foil is a process where a heated die is stamped onto a sheet of metalic gold foil, causing the foil to release from the backer onto the material being printed.



Gold Foil can only be created if you make a ‘Gold Foil' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Gold Foil’. In this layer use 100% Black colour and create art work that requires the gold foil. Everything that is on this layer in black outline or fill, will be stamped with gold foil. When your design is ready to be exported to PDF, It is important to export using these settings.

As the name suggests a laser is used when cutting the material to create a unique shape and/or cut out. This process gives a great effect to intricate designs. It’s especially impressive when used on business cards, to create a great first impression and a talking point.



Lasercut can only be created if you make a 'Lasercut' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Lasercut’. In this layer use 100% Black colour to create your artwork that require the Lasercut outline. Everything that is on this layer in black, will be lasercut. When your design is ready to be exported to PDF, It is important to export using these settings.

Scodix is a print finish that adds a luxurious look and feel to ordinary print runs by producing a raised ink experience. It is a digital enhancement printed on top of an image after the printing and laminating process.



Scodix can only be created if you make a 'Scodix' Layer in your artwork, using Adobe Illustrator or Indesign only.
To do this; create a new layer in Illustrator or Indesign and name it ‘Scodix’. In this layer, use 100% Black colour to create your artwork that require the Scodix finish. Everything that is on this layer in black, will be finished with Scodix. When your design is ready to be exported to PDF, It is important to export using these settings (link).

Some Tips:
Scodix cannot bleed outside of the trim area. (Please leave 3mm from the edge of the SCODIX application to the product trim area). Scodix cannot be applied over the score/fold areas of a Presentation Folder. (Please leave 3mm from the SCODIX application to the product score/fold area). For the best effects, avoid applying SCODIX to thin lines, small text or finely detailed artwork.

We offer variable printing for jobs that require text or numbers to be unique to the piece being printed. Examples of variable printing include Coupons, Gift Cards, Personalised Books or Brochures. Business Cards for large companies can also be produced using variable printing.

To avail of this service, please contact our Customer Centre at support@redprinting.sg and we will tailor the variable printing solution to fit your project. A PDF and an Excel file are required for variable printing.

Your Excel file will need to have all the text data to be input into your design in a single column and your pdf needs to have an area marked for where the text data is to be placed.

What is Ganging?

Refers to printing method that efficiently match graphic designs to be printed on available substrate to minimize cost by preventing substrate waste. allowing cost sharing among different customers on individual CTP plate printing and finishing, hence, reducing printing cost for each customer.

Several precautious of Ganging Print

Several precautious of Ganging Print is that colors may differ with each individual print even when same data is used.
This happens due to consideration taken onto different designs placed on the same page for print in order to ensure even color distribution and output quality.
Even if the order is made 365 times with either same company or 365 different companies, same result will be obtained.

There is a limit on finishing types that can be applied on the print due to the ganging of different orders in one page.
Desired finishing may not be applicable onto the final output. Printing process can only begin after all printing data with same specifications are gathered and sent for print, hence, delivery date may differ from customer’s desired date.
In the effort to mininize printing cost, the quantity of delivered product might be reduced within a margin of 5 to 10 percent. If you wish to print the exact quantity, you need to make an order with higher amount in consideration of possible product deficiency.

What is Nesting?

Refers to printing method that efficiently laying out several graphic files with same design from one customer in the most efficient way to minimize waste. Unlike Ganging, Nesting allow color adjustment, therefore, quality consistency for each print with same data can be achieved. In addition, spot color printing such as gold, silver etc. is also applicable with Nesting. This printing technique does not allow cost sharing among several customers, it is only applicable to single order, hence, printing cost is comparatively higher.

Apart from slightly higher printing cost, Nesting Print does not have any of the disadvantages possess by Ganging Print.
Customer can choose their desired finishing and other specifications for printing.
Customer can decide on product delivery time.
Since all possible loss and product deficiency has been taken into consideration during processing stage, hence, an accurate number of output can be generated, eliminating the need to order more than needed.

Raster Image

Raster image are bitmaps which is grid of individual dots (pixels) that collectively compose image with color information.
Example of raster images include photo taken with digital camera, image created with Photoshop, etc.
Raster graphics render images as collection of countless pixels, hence, image quality is determined by the resolution.
There are many file formats which are categorized under raster image, among those are JPG, PNG, PSD, PDF and etc., however, it is difficult to determine whether there is raster image created with file format such as CDR, PDF, EPS and AI.

Vector Image

Unlike pixel-based raster image, vector image which is usually created using Illustrator and Corel Draw are composed based on mathematical formulas that define symmetrical primitives such as lines, circles, etc. Therefore, compared to raster image, vector image is more malleable, flexible, versatile and easy to use.
It’s highly stretchable with no maximum or minimum limit for sizing, while maintaining the image quality.
The outline processing function allow user to modify the font of the image.
Despite having numerous advantages over raster image, one limitation is that problem may rise when converting vector image into printing data and the image has to be rasterized with resolution that compatible to printing process.
There are various formats such as PDF, Al, CDR, EPS, etc. for vector images, all these files can be saved as raster images, however one should always check all components before saving for printing used to avoid broken files.

RGB and CMYK

RGB is an acronym for Red (R), Green (G), Blue (B), and these three colors are called "Three Primary Colors of Light".
Since these are light, the higher the density, the brighter it is.
A monitor or a television is perfect example of media that display images with light.
The color densities for printing is represented by four different inks CMYK, which are Cyan, Magenta, Yellow and Black (K=Black).
In contrast to RGB where color becomes brighter when all three colors are mixed, the mixture of CMYK generates darker color.
Therefore, a mixture of 100% concentration CMYK will generate a vivid black color.

Monitor and Printing Color

The monitor display color with light while printing display color with ink and human eyes recognizes color based on the medium that display it, hence, color seen on monitor is different from color seen on printing.
With rapid technology development, when CMYK color mode is selected on design software (Photoshop, Illustrator, Corel, etc.), user is able to predict the color output of their designs.
Despite not 100% accurate, it can serve as a preview for the final output.
Colors will always differ when printed on paper especially high saturated color such as pink and fluorescent which are printed separately form CMYK, the color contrast tend to be more visible.

Color differ slightly when seen on different monitors in the same company.
Similarly, for printing machines, it is not possible to generate the exact same output even printing is done with same machine model within a company.
Colors varies depending on different textures, ink absorption, drying speed and other features of the paper.
Even with same paper, the humidity and temperature of the day can affect colors presentation.
Monitors presents colors with lights, while printing presents colors using a collection of 100% density points (dots), hence, the lower the density, the weaker the color is.

Spot Color and Process Color

Both colors selection is available in Photoshop and Illustrator under Swatch function. Process color is CMYK swatch which make it easy for user to compose their design as once the CMYK values are entered during login, the printing colors will always remain as CMYK. Since spot color does not print based on the four colors in CMYK, hence, separate color plates are needed to print these designated colors. And spot color will autmatically be converted and incorporated into the four colors combination when prinitng using machines that only utilizes CMYK color system.
When this happen, the colors value available in PANTONE and in CMYK color conversion table displaying each spot color will changed into CMYK values for print. If colors are created randomly without a color conversion table, the created value seen on the screen will be set to represent spot color and printing process will take place. For example, if user created spot color randomly without using color conversion table, if the color value on the screen is (M100, Y100), hence, for machine that recognizes only CMYK color system, only red color will be printed.

Therefore, when printing is needed, all spot colors used for the designs should be converted into CMYK colors to prevent printing error.

Color Shift

Printing process is heavily affected by different conditions. For offset printing, there might be more than 10% color differences occur if color setting is not done right. Whilst, for digital printing, color difference can go as high as 5% for each condition. Although it is still a difficult task to solve this problem, our company strive the hardest to cater the color deficiency matters such as utilizing six color printing method and shorten turnaround cycle for disposable items. However, due to the limitation of technology in printing industry today, a complete resolution for this problem has yet been developed.

Resolution

Resolution is a measure used to describe the sharpness and clarity of an image by using DPI (Dot Per Inch), which measure the number of pixels within one-inch range. Image resolution suitable for printing should be more than 300 DPI to maintain a printable image quality. Moreover, the resolution of the printing machine which decides the resolution for output images is originally fixed to the machine, therefore, it is not possible to print out all pixels in the data with high resolution image. (It won’t be visible even after printing^^).

Below are some of the problems that may occur when prinitng with low resolution.

Aliasing: An image composed by dots will be clearly visible (such as picture, (JPG), small rectangular groups that formed the picture will be visible when enlarged.
Small jagged staricase like pattern are formed due to low resolution and it is called aliasing.
Since common monitors has no problem displaying images even with only 72 DPI resolution, small jagged staircase can be seen on the screen and will shows on the final output unless the resolution is set to be printable which is 300 DPI or higher.

Blur and dull output: To prevent aliasing problem, an image with 72 DPI will be changed to 300 DPI for printing purpose, and this adjustment solved the problem of visible aliasing on final output, however, the picture might appear blur and not sharp.
For example, when zoom into a picture of earth with high resolution, the people in that picture will be visible, same principle can be applied in zooming into picture with low resolution, the square is enlarged, hence, it will not appear on the output and only a blur and unclear big square will be seen.

Font is a copyrighted software, therefore, if the software is not properly installed, font may not be displayed in a proper manner.
Please ensure to outline all font used before sending the print data and please change the resolution to 300 DPI and above for artworks that contain fonts.

There are two ways to save design images without missing any data in Illustrator presented as below.

Check the link box when placing a file.
Uncheck the link box when placing a file and select.

Use Embed function when link box is checked
Select Embed on the top menu after selecting the image.

Any design with border close to the outer edge of the final cut line has to be made visible to human eyes to prevent cutting errors.
It is recommended to avoid creating design with border if user would like to have print output which look exactly like the original design.

If user tends to combine other colors to create black instead of using 100% black alone, overexposure of the image may occur.
In addition, if a bright color image is placed in the middle of dark color, inks collation may occur and results in poor quality printing (see image below).

Tip. If user wish to create design with high density black, it is recommended to add 20% Cyan into 100% Black, however, this does not apply to small letters and fine lines.

After uploading artwork, users can preview their order along with any finishing options and final file verifications, approximately 5-10 minutes after the file has been uploaded.

Users can preview their artwork on My Page > Preview Item > File Verification. All information such as the printing quotation, any print and finishing info will also be shown here. Our quotation is automatically calculated according to the length and complexity of all cutting lines.

After previewing the order, please proceed to make the payment. Payment can be made via credit card or Paypal.

On receiving your printed products in the mail, please contact us immediately if there are any issues with the order. If you require a re-print or a refund please contact us our Customer Centre at support@redprinting.sg or live chat with us for further assistance.

We may require you to send back the problematic prints to us for examination, so please keep the items in good condition for safe return to us. We cover all shipping fees if any products are found to be defective.

Design errors or typos however can not be refunded, so please check spellings and design layouts carefully before ordering.

Here at Red Printing, we make every effort to ensure excellent customer satisfaction. We pride ourselves on our high-quality print production, but sometimes - as with all printing, a manufacturing issue can arise.

Please note that we are not responsible for individual circumstances which are beyond our control, but not limited to, the following:

Consumer-made mistakes such as:

• Font mis-selection, typo, grammar and spelling errors
• Poor/low quality and low-resolution uploaded images
• Design errors and wrong colour selections
• Any errors made by you during the creation of an artwork file, mis-selection of size, quantity, product type, finishing options, paper type, cutting options and other order specifications
• Wrong template selection, incorrect image orientation and positioning
• Duplicate orders
• Incorrect file layout for finishing such as folding, creasing, die or kiss cutting
• Delivery delays due to erroneous files and damage to products after delivery to the customer

Please note that we do not proof artwork or designs created by customers before production, and it's the customer's responsibility to check the print file thoroughly before sending to print. Please preview your designs, check and correct any mistakes before placing your order and payment. Red Printing reserve the right to decide whether to issue a refund, replacement or partial refund on a case-by-case basis.

Orders are produced and shipped once payment is completed.