Goods exchange and return is applicable when:- Refund or reproduction is applicable only if the final output is 100% different from the ordered item.
- When the product is unusable, refund and reproduction is applicable.
(We will first require customer to send photos of the defective products for examination purpose, and if needed, we will require customer to send the defective product for second stage examination if photo sent earlier is not sufficient enough to identify defects.
These two steps will be taken before exchanging or refunding can take place.
* Please note that Red Printing reserve the right to decide whether to bare 100% or part of the shipping fees for returned product solely on its own discretion.
How to inquire for return / refund / exchange:
- Log in to My Page and inquire for return/ refund / exchange within 7 days of parcel received.
- Our customer service representative will contact you once we receive your inquiry.
Goods exchange and return is not applicable when- Cancellation and refund is not applicable if printing files received without any problem and printing process completed smoothly.
- Mistake and typo related problems caused by users’ carelessness or misunderstanding of instructions and terms and conditions listed in both user and product guides.
Delivery Method- Courier
Delivery Region- Singapore, Malaysia, Indonesia and the rest of Asia
- Other countries – Additional shipping surcharges might occur
Shipping CostShipping fees will be calculated according to the purchasing price : Purchase of $1 - $399 - Shipping Cost is $5.90
*Our web system does not allow transaction from $400 onwards.
Our customer service representatives will contact you for this type of transaction (please refer to User Guide).
*All transaction will be completed using Singapore dollars (SGD).
Shipping Guide- The ordered item will be produced and shipped after printing file is verified and payment is received.
- Additional surcharge may apply for delivery to Tuas (Singapore).
- We try to ship small quantity products without much finishing requirement the next day for orders placed and completed before 1200 noon (SGT).
- For large quantities product, books or printing that involve various finishing process, it may take more than 3 business days for product to be delivered to your door step.