Goods exchange and return is applicable when:- Refund or reproduction is applicable only if the final output is 100% different from the ordered item.
- When the product is unusable, refund and reproduction is applicable.
(We will first require customer to send photos of the defective products for examination purpose, and if needed, we will require customer to send the defective product for second stage examination if photo sent earlier is not sufficient enough to identify defects.
These two steps will be taken before exchanging or refunding can take place.
* Please note that Red Printing reserve the right to decide whether to bare 100% or part of the shipping fees for returned product solely on its own discretion.
How to inquire for return / refund / exchange:
- Log in to My Page and inquire for return/ refund / exchange within 7 days of parcel received.
- Our customer service representative will contact you once we receive your inquiry.
Goods exchange and return is not applicable when- Cancellation and refund is not applicable if printing files received without any problem and printing process completed smoothly.
- Mistake and typo related problems caused by users’ carelessness or misunderstanding of instructions and terms and conditions listed in both user and product guides.
Delivery Method- Courier (Registered Airmail - Signature On Delivery)
Delivery Region- Singapore Only
- Other countries (to be announced)
Delivery Time7-9 business days after order is processed.
Shipping CostShipping fees: S$5.90 (up to 1kg parcel)
For parcels over 1kg, you will be contacted for any additional shipping charges.
*All transaction will be completed using Singapore dollars (SGD).