Welcome to redprinting.sg. This website is provided by Red Printing based in Seoul, Korea as a service to our customers in Singapore. Please read, review and understand the following terms that govern your use of our website, products and services. Please note that by ordering Red Printing products and using our website and services, you acknowledge that you have read, review, understand and agree to comply to these terms and policies in their entirety. Red Printing reserves the right to change and update any terms and conditions at any time without prior notice, and we strongly recommend you review these terms and policies each time you use this site.
You can create a member account on our website by registering your name, some personal information such as residency address, email address, phone number etc. and create a password. By joining as a member of red printing, you agree you will provide accurate information about yourself and agree to update any change of these information and agree not to disclose any of these information to any third party. Please note that you are responsible to protect and safeguard your membership username and password. You agree that you will take full responsibility on any activities under your membership account, whether or not these activities were carried out by you. Should there be any unauthorized use of your account, you will immediately inform Red Printing.
All personal information collected during membership registration will strictly be used to fulfil your order, to communicate with you regarding any issues with your order, respond to customer service request and to improve our customer service platform on the website. This information will be used for order management and enable us to communicate with our users. Red Printing preserve the right to disclose your information under several circumstances:
a) required by law and or;
b) any circumstance when disclosure of information is necessary in the protection of our company, company’s rights, in compliance with judicial proceedings or any legal related process.
We will share or disclose your personal information with any third party only according to circumstance describes above, Red Printing will not disclose your information for profit gained purpose.
ii) Membership Cancellation
You can cancel your membership with Red Printing at any time of your comfort. Please be note that:
• you will no longer be eligible to access our membership only site once your membership is cancelled.
• all recorded information such as order and payment history will be stored and protected up to five years in accordance to the Consumer Protection Act under Electronic Commerce subdivision.
• all product inquiries, comments stored in Red Printing website cannot be edit and delete as the system will no longer be able to verify member's identity.
• if you wish to delete or edit any of your comments, inquiries or testimonial on our website, please do so prior to membership cancellation.
Terms and Conditions
Please refer to our cancellation policy.
If you have any dissatisfaction related to the product or services provided by Red Printing, and would like to request for refund, return or exchange of product, please refers to our returns, refunds and exchanges policies.
Red Printing will make every effort to maintain smooth communication flow with our customer to ensure excellent printing quality. However it is the customer’s responsibility to fix any errors found during the process. If we do not receive a response within 48 hours, the order will be printed as it is or will be canceled even without authorization from the customer.
Please be noticed that we cannot be responsible for certain circumstances which are beyond our control such as but not limited to the following:
Consumer made mistakes e.g. font mis-selection, typo, grammar, spelling errors, poor or low quality and low resolution uploaded images, designs errors, wrong color selections, any errors made by you during the creation of artwork file, mis-selection of size, quantity, product type, specification, finishing options, paper option, cutting option, wrong templates selection, incorrect image orientation and positioning, duplicate orders, incorrect file layout for finishing such as folding, creasing, die or kiss cutting, delivery delays due to error files.
Shipping and Delivery
Red Printing cannot be responsible for certain shipping and deliver circumstances which are beyond our control such as but not limited to the following:
• Incorrect shipping address, undeliverable parcels due to mistakes or errors made by the customer.
• Damages to the product after delivery to the customer.
• Red Printing will reproduce product or items which are damaged or lost during shipment.
• Red Printing reserves the right to decide for reprint or refund solely on its own discretion and we reserves the right to request the customer to send us back the original order before refund or reproduce decision is made.
RED Printing will be held responsible for any damaged done on the product during shipment.
Red Printing try to ship small quantity products without much finishing requirement the next day for orders placed and completed before 1200 noon (SGT). For large quantities product, books or printing that involve various finishing process, it may take more than 3 days for product to be delivered to your door step.
All prices and amount listed and shown on redprinting.com.sg are in Singaporean Dollars (SGD), unless being noticed otherwise. The user will agree on the terms of conditions of using our website and agrees that all charges including processing, shipping fess will automatically be included into a part of the customer invoice. The amount to be paid will be displayed on this site upon order.
The customer will be responsible to complete payment for the order placed and once a job is approved and sent for print, no changes and cancellation are allowed to be made to the artwork files.
Please be noticed that no printing will be carried out on any print job in your order until you have completed the payment and it is confirmed received by Red Printing.
All payment will be made through PayPal.
Artwork Files Creation
The customer is solely responsible for the accuracy of their artwork files for print, and they must proof read or ensure zero errors before placing order. Please refer and utilize our file creation guideline included in product guide or utilize all templates available in our website to assist in creating your artwork files.
RED Printing only receive files sent in PDF format, we do not accept other file type for own designed image.
User can learn more about file type and creation of PDF files with related software in Product Guide
For user who are using templates provided in Web Editor, Red Printing accept files uploaded in JPG, PNG, PDF file format.
User can learn more about uploadable file type in Product Guide.
Under these terms and conditions, the customer agrees that no files containing content as following will be uploaded for print:
• Inappropriate and pornographic content;
• Unlawful, obscene, harmful, threatening, defamatory, or hateful content;
• Invades privacy of any third party;
• Contains nudity, illustrated nudity, pornography, illustrated pornography and/or child pornography; or
By submitting and confirming your order, you are confirming that the content belongs to you and to no one else; and the uploading and use of your content does not violate privacy rights, contract rights, publicity rights, human rights or intellectual property rights of somebody else.
* IMPORTANT: Red Printing reserves the right to change any terms and conditions at any time without prior notice.